Terms of Service

Crestline is an online marketplace that connects pickleball players with independent coaches for asynchronous video coaching and subscription-based feedback services. Crestline provides the platform and technology only. All coaching services are provided exclusively by independent coaches who are not employees, agents, or representatives of Crestline. Crestline does not endorse, verify the accuracy of, or guarantee the results of any coaching advice provided through the platform.

You must be at least 18 years of age to create an account or use the platform. By creating an account you represent that you are 18 or older. If you are a parent or guardian and believe your child has created an account, contact us immediately at hello@gocrestline.app. You must provide accurate, current, and complete information when creating an account and keep your credentials secure. You are responsible for all activity that occurs under your account.

Coaches must complete verification before their profile becomes publicly visible. Verification does not constitute Crestline's endorsement of a coach's qualifications, coaching methods, or fitness to coach. Coaches are independent contractors. Nothing in these terms creates an employment, agency, joint venture, or partnership relationship between Crestline and any coach. Coaches are solely responsible for their own tax obligations, insurance, and compliance with applicable laws.

Coaching subscriptions renew automatically on a monthly basis until cancelled. You may cancel at any time through your account settings and will retain access through the end of the current billing period. Cancellation does not entitle you to a refund of fees already charged. All prices are displayed before purchase. Payments are processed by Stripe, Inc. By providing payment information you authorize Crestline and Stripe to charge applicable fees on a recurring basis. Crestline reserves the right to change pricing with 30 days written notice to active subscribers.

If a payment fails, Crestline will attempt to process the charge up to three additional times over seven days. If payment cannot be collected, your subscription will be paused and access to coaching features may be restricted until payment is resolved. Chargebacks initiated in bad faith where service was rendered as described may result in account suspension. Crestline reserves the right to dispute chargebacks with supporting evidence of service delivery.

Coaching packages and subscription plans are set by individual coaches and displayed on their profiles before purchase. Package terms including submission limits, response timeframes, and included features vary by coach and plan. Crestline does not guarantee specific outcomes from any coaching package.

Coaches may update their package offerings at any time. Changes to package terms do not affect active subscriptions until the next renewal period.

You retain ownership of content you upload to Crestline. By uploading content you grant Crestline a non-exclusive, royalty-free, worldwide license to host, store, reproduce, display, and transmit that content solely as necessary to operate and improve the platform. This license terminates when you delete your content or close your account.

You may not upload content that is unlawful, infringing, defamatory, harassing, or abusive. You may not use contact information obtained through Crestline to solicit or engage in coaching transactions outside the platform for 12 months following the end of an active coaching subscription. Crestline reserves the right but not the obligation to review, remove, or restrict access to content that violates these terms.

If you believe content on the platform infringes your copyright, submit a written notice to hello@gocrestline.app containing: identification of the copyrighted work; identification of the infringing material and its location on the platform; your contact information; a statement of good faith belief that the use is not authorized; a statement under penalty of perjury that the information is accurate; and your physical or electronic signature. Repeat copyright infringers will have their accounts terminated.

All coaching advice provided through Crestline is for informational and instructional purposes only. Coaches are independent contractors and their advice represents their individual professional opinion. Physical activity carries inherent risk of injury. By implementing coaching advice received through Crestline you voluntarily assume all risks associated with physical activity. You represent that you have consulted with a licensed physician before beginning any training program. Coaching advice provided through Crestline does not constitute medical advice, physical therapy, sports medicine, or any other licensed professional service.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CRESTLINE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRESTLINE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CRESTLINE IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). CRESTLINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You agree to indemnify, defend, and hold harmless Crestline, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses including reasonable attorneys' fees arising out of or related to: your use of the platform; your violation of these terms; content you upload; your interaction with any other user; or your violation of any applicable law or third-party right.

These terms are governed by the laws of the State of Florida. Any dispute arising out of or relating to these terms or the platform shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS. All disputes must be brought in your individual capacity.

Your use of the platform is subject to Crestline's Privacy Policy, incorporated into these terms by reference. If you are a California resident, you have rights under the CCPA including the right to know what personal data we collect, the right to request deletion, and the right to opt out of the sale of your personal data. Crestline does not sell personal data. To exercise your CCPA rights, contact hello@gocrestline.app.

Crestline uses PostHog for product analytics and error tracking. PostHog collects pseudonymous usage data to help us improve the platform and diagnose technical issues. No personally identifiable information including names, emails, or message content is transmitted to PostHog. Full details of what PostHog collects on our behalf are described in our Privacy Policy.

You may close your account at any time. We may suspend or terminate your account immediately if you violate these terms, engage in fraudulent activity, or take any action that harms the platform or its users. Upon termination your right to access the platform ceases immediately. Sections 5 through 11 survive termination of your account.

We may update these terms as the service evolves. For material changes we will provide at least 30 days notice via email or a prominent notice on the platform. Continued use after changes take effect constitutes acceptance. If you do not agree to revised terms you must close your account before the effective date.

Severability. If any provision is found unenforceable, remaining provisions continue in full force.

Entire Agreement. These terms together with the Privacy Policy constitute the entire agreement between you and Crestline regarding the platform.

No Waiver. Failure to enforce any provision does not constitute a waiver of that right.

Assignment. Crestline may assign these terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these terms.

Crestline may offer promotional codes, coupons, and referral incentives at its sole discretion. The following terms apply to all such offers.

Promotional codes and coupons are single use, non-transferable, and have no cash value. They may not be combined with other offers unless explicitly stated. Crestline reserves the right to cancel, modify, or expire any promotional code at any time without notice. Codes obtained through unauthorized channels including resale or distribution are void.

The referral program allows existing users to invite others to join Crestline in exchange for rewards. To be eligible for a referral reward, the referrer must have an active account in good standing at the time of the qualifying referral. The referred user must be a new Crestline user who has not previously created an account. Referral rewards are issued only when the referred user completes a qualifying action as specified at the time of the offer, typically completing a paid subscription month. Referral rewards have no cash value, are non-transferable, and may not be redeemed for cash unless explicitly stated.

Crestline reserves the right to withhold, cancel, or claw back referral rewards if it determines that the referral was obtained through fraudulent activity, self-referral, or any manipulation of the referral system. Abuse of the referral program, including creating multiple accounts to generate rewards, may result in account suspension.

If you receive a referral reward or promotional benefit, you may be required to disclose this material connection if you publicly promote Crestline, consistent with FTC guidelines on endorsements and testimonials.

Crestline bears the full cost of all promotional discounts and referral rewards. Coach payouts are not affected by player-facing promotional pricing unless explicitly agreed otherwise in writing.

Crestline may offer free trial access to coaching services at its discretion. Free trials are available to new users only and may not be redeemed more than once per account, device, or household. Crestline reserves the right to determine trial eligibility, modify trial terms, or withdraw trial offers at any time without notice.

A free trial consists of one video review submission per account. Upon completion of the free trial review, continued access to coaching submissions requires a paid subscription. Free trial access does not renew and has no cash value.

Crestline reserves the right to revoke free trial access if it determines the trial is being abused, including through the creation of multiple accounts to obtain additional free reviews.

Crestline may use IP-based location detection to suggest relevant coaches, display localized content, or comply with applicable regional laws and regulations. IP-based location is approximate and may not reflect your precise location. You may not use a VPN or other means to circumvent regional restrictions or access features unavailable in your region. Crestline reserves the right to restrict access based on detected location where required by law.

Questions about these terms? Email hello@gocrestline.app.