Terms of Service

Crestline is an online marketplace that connects pickleball players with independent coaches for asynchronous video coaching and subscription-based feedback services. Crestline provides the platform and technology only. All coaching services are provided exclusively by independent coaches who are not employees, agents, or representatives of Crestline. Crestline does not endorse, verify the accuracy of, or guarantee the results of any coaching advice provided through the platform.

You must be at least 18 years of age to create an account or use the platform. By creating an account you represent that you are 18 or older. If you are a parent or guardian and believe your child has created an account, contact us immediately at hello@gocrestline.app. You must provide accurate, current, and complete information when creating an account and keep your credentials secure. You are responsible for all activity that occurs under your account.

Coaches must complete verification before their profile becomes publicly visible. Verification does not constitute Crestline's endorsement of a coach's qualifications, coaching methods, or fitness to coach. Coaches are independent contractors. Nothing in these terms creates an employment, agency, joint venture, or partnership relationship between Crestline and any coach. Coaches are solely responsible for their own tax obligations, insurance, and compliance with applicable laws.

Coaching subscriptions renew automatically on a monthly basis until cancelled. You may cancel at any time through your account settings and will retain access through the end of the current billing period. Cancellation does not entitle you to a refund of fees already charged. All prices are displayed before purchase. Payments are processed by Stripe, Inc. By providing payment information you authorize Crestline and Stripe to charge applicable fees on a recurring basis. Crestline reserves the right to change pricing with 30 days written notice to active subscribers.

If a payment fails, Crestline will attempt to process the charge up to three additional times over seven days. If payment cannot be collected, your subscription will be paused and access to coaching features may be restricted until payment is resolved. Chargebacks initiated in bad faith where service was rendered as described may result in account suspension. Crestline reserves the right to dispute chargebacks with supporting evidence of service delivery.

You retain ownership of content you upload to Crestline. By uploading content you grant Crestline a non-exclusive, royalty-free, worldwide license to host, store, reproduce, display, and transmit that content solely as necessary to operate and improve the platform. This license terminates when you delete your content or close your account.

You may not upload content that is unlawful, infringing, defamatory, harassing, or abusive. You may not use contact information obtained through Crestline to solicit or engage in coaching transactions outside the platform for 12 months following the end of an active coaching subscription. Crestline reserves the right but not the obligation to review, remove, or restrict access to content that violates these terms.

If you believe content on the platform infringes your copyright, submit a written notice to hello@gocrestline.app containing: identification of the copyrighted work; identification of the infringing material and its location on the platform; your contact information; a statement of good faith belief that the use is not authorized; a statement under penalty of perjury that the information is accurate; and your physical or electronic signature. Repeat copyright infringers will have their accounts terminated.

All coaching advice provided through Crestline is for informational and instructional purposes only. Coaches are independent contractors and their advice represents their individual professional opinion. Physical activity carries inherent risk of injury. By implementing coaching advice received through Crestline you voluntarily assume all risks associated with physical activity. You represent that you have consulted with a licensed physician before beginning any training program. Coaching advice provided through Crestline does not constitute medical advice, physical therapy, sports medicine, or any other licensed professional service.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CRESTLINE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRESTLINE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CRESTLINE IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). CRESTLINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You agree to indemnify, defend, and hold harmless Crestline, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses including reasonable attorneys' fees arising out of or related to: your use of the platform; your violation of these terms; content you upload; your interaction with any other user; or your violation of any applicable law or third-party right.

These terms are governed by the laws of the State of Florida. Any dispute arising out of or relating to these terms or the platform shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS. All disputes must be brought in your individual capacity.

Your use of the platform is subject to Crestline's Privacy Policy, incorporated into these terms by reference. If you are a California resident, you have rights under the CCPA including the right to know what personal data we collect, the right to request deletion, and the right to opt out of the sale of your personal data. Crestline does not sell personal data. To exercise your CCPA rights, contact hello@gocrestline.app.

You may close your account at any time. We may suspend or terminate your account immediately if you violate these terms, engage in fraudulent activity, or take any action that harms the platform or its users. Upon termination your right to access the platform ceases immediately. Sections 5 through 11 survive termination of your account.

We may update these terms as the service evolves. For material changes we will provide at least 30 days notice via email or a prominent notice on the platform. Continued use after changes take effect constitutes acceptance. If you do not agree to revised terms you must close your account before the effective date.

Severability. If any provision is found unenforceable, remaining provisions continue in full force.

Entire Agreement. These terms together with the Privacy Policy constitute the entire agreement between you and Crestline regarding the platform.

No Waiver. Failure to enforce any provision does not constitute a waiver of that right.

Assignment. Crestline may assign these terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these terms.

Questions about these terms? Email hello@gocrestline.app.